We are proud to offer free worldwide shipping through the following methods! Please note that it takes an average of 3 to 5 business days to process your order before it is shipped. Rest assured, we will make every effort to deliver your order to you as quickly as possible! After your order has been shipped, the estimated delivery time is 7 to 10 business days depending on your country or region. Please consider that any holidays, natural disasters, or pandemics may affect the delivery time.
For Pre-order or Out-of-stock Items:
If your order contains pre-order or out-of-stock items, we will ship all available items immediately and ship the pre-order or out-of-stock items as soon as they become available. Therefore, if you ordered multiple items in one order but only received a portion of them, please don’t worry, you will receive the remaining items soon.
Tracking Your Order:
If you have provided a mobile phone number, you will receive a confirmation email and/or SMS with a tracking ID and a link to track the journey of your package. To track your package, you can visit our tracking page. Please allow 1 to 3 business days for the tracking information to be displayed.
Disclaimer for Incorrect Address:
Buyers are responsible for ensuring that the shipping address provided is correct. We make every effort to expedite processing and shipping time, so there is always a short period to correct an incorrect shipping address. If you believe that the shipping address you provided is incorrect, please contact us immediately at douyue@diydouyue.com.
Returns:
After placing an order with Top Trend Store, you will be responsible for the return shipping cost to Top Trend Store. For more information on how to return an item, please refer to our refund policy.
Lost/Stolen Packages:
We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address but you have not received it, please report it to your respective shipping carrier as per the information provided on our tracking page. If you have any other questions about how to proceed, please contact our customer support team at douyue@diydouyue.com.